Trezre Refund And Cancellation
At Trezre by Tanisha, every piece is crafted with care and checked carefully before dispatch. This Refund & Cancellation Policy explains when you can cancel an order, how refunds work, and our rules for Cash on Delivery (COD) orders.
Order Cancellation
Orders can be cancelled within 5 days from the date of placing the order, as long as they have not been dispatched.
To request cancellation, contact us with your order number via email or WhatsApp using the details on our Contact page.
Once an order is packed or handed over to the courier, it can no longer be cancelled and will instead follow our return or exchange process (if applicable).
For custom-made, engraved or personalised jewellery, cancellation may not be possible once production has started. In such cases we will inform you clearly at the time of order.
Refunds
After a valid cancellation or approved return, we aim to initiate the refund within 24 hours on working days.
The amount will usually be credited back to the original payment method (for example, bank card, UPI, wallet or net-banking), subject to your bank or payment provider’s processing time.
Any convenience fees charged by payment gateways or banks may be non‑refundable as per their own policies.
If there is any delay beyond usual timelines, our support team will assist you with tracking the refund.
Cash on Delivery (COD) for Imitation Jewellery Only
COD is offered only on selected imitation jewellery products and for eligible pin codes within India.
COD is not available for all products (for example, precious metals, custom-made designs or high-value orders). Availability will be mentioned on the product page or at checkout.
For COD orders, please keep the exact amount ready and ensure someone is available at the delivery address to receive the parcel.
Repeated refusal of COD parcels or non‑delivery due to customer reasons may lead to restriction of COD service for that customer in the future.
Orders Not Eligible for Refund or Cancellation
In line with common jewellery practices, the following orders are normally not eligible for refund or cancellation once confirmed, except in cases of manufacturing defect or damage in transit:
Customised, engraved or made‑to‑order jewellery.
Orders where size or design has been specially created on request.
Products returned without original packaging, invoice or certificate (if any).
We may still offer repair, resizing or store credit on a case‑by‑case basis depending on product condition.
Damaged, Incorrect or Missing Items
If you receive a damaged or incorrect product:
Record an unboxing video and clear photos of the parcel and product as soon as you receive it.
Contact us within 24–48 hours of delivery with your order number and evidence.
After verification, we will guide you on replacement, repair, or refund options as appropriate.
Tracking Your Order
To cancel an order, check refund status, or report an issue:
Email: trezrebytanisha@gmail.com
WhatsApp / Chat: 7896884449